Lars Jørgensen schreef: > Hi Ken, > >> Hi, all. Maybe I'm just dumb, but I haven't figured out how one >> uses OTRS to respond to users. > > In admin: > > 1. Create standard response(s). They can be empty if you like. > > 2. Assign responses to queues > > In frontend > > 3. Select ticket and open it (zoom) > > 4. Click on desired response in the right side of the window. The > list of responses corresponds to what you did in (2) above.
5. Edit the individual response where needed before sending. (optional) _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
