hi all we are moving away from a email only otrs setup for customer to the full customer web interface.
is there any way to integrate the raw queue if customers decide to email a request with there "company tickets" view ? currently, if a customer emails a request into the otrs, the request is not visible in there "company tickets" any suggestions ? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
