Hello, Could yo please share how you managed to resolve it? 2008/11/18 Sam Ami <[EMAIL PROTECTED]>
> OK customerID issue resolved... > > > > > ---------- Forwarded message ---------- > From: Sam Ami <[EMAIL PROTECTED]> > Date: Tue, Nov 18, 2008 at 11:00 AM > Subject: otrs raw queue and customer "company tickets" > To: [email protected] > > > So the problem is that if a user (all users have LDAP accounts) emails > into the OTRS, the OTRS customerID is set as there email address. > > If the same user uses the customer interface, the customerID is set to > 513 (the users LDAP primary group ID), so all users logging into the > customer interface will get a customerID od 513. > > Is there any way to make this work so emailing into the OTRS "and" > setting tickets via the customer interface all end up in the customer > interface "company tickets" view ? > > > > > ---------- Forwarded message ---------- > From: Sam Ami <[EMAIL PROTECTED]> > Date: Mon, Nov 17, 2008 at 11:12 AM > Subject: otrs raw queue and customer "company tickets" > To: [email protected] > > > hi all > > we are moving away from a email only otrs setup for customer to the > full customer web interface. > > is there any way to integrate the raw queue if customers decide to > email a request with there "company tickets" view ? > > currently, if a customer emails a request into the otrs, the request > is not visible in there "company tickets" > > any suggestions ? > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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