Hi, Here is the problem:
Everytime I answer a ticket using "Compose Answer", the answer is sent to the requestor, but also to the e-mail address of our OTRS system. This has the benefit of informing everyone in the queue, but it has the very undesirable side-effect of re-opening a closed ticket. Is anyone else seeing the same thing? I've searched through all the configs and I couldn't find anything that would relate to these CC:
Thanks, Ugo _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
