Ugo Bellavance a écrit :
Hi,
Here is the problem:
Everytime I answer a ticket using "Compose Answer", the answer is sent
to the requestor, but also to the e-mail address of our OTRS system.
This has the benefit of informing everyone in the queue, but it has the
very undesirable side-effect of re-opening a closed ticket. Is anyone
else seeing the same thing? I've searched through all the configs and I
couldn't find anything that would relate to these CC:
Could that be related to the fact that I use fetchmail?
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