Hi,
I wanted to switch from using ArticleStorageDB to ArticleStorageFS to
reduce the size of my Mysql database and support arbitrarily large e-
mails. I follow the instructions and add the following to /etc/otrs/
Kernel/Config.pm:
[...]
$Self->{TicketStorageModule} =
'Kernel::System::Ticket::ArticleStorageDB';
[...]
Then I try sending a large file and this appears in the syslog:
Dec 4 13:23:13 xen1 OTRS-PM-10[20223]: [Error]
[Kernel::System::Ticket::ArticleStorageDB::ArticleWritePlain][Line:
203]: Got a packet bigger than 'max_allowed_packet' bytes, SQL:
'INSERT INTO article_plain (article_id, body, create_time,
create_by, change_time, change_by) VALUES (4039, ?,
current_timestamp, 1, current_timestamp, 1)'
Dec 4 13:23:14 xen1 OTRS-PM-10[20223]: [Error]
[Kernel::System::Ticket::ArticleStorageDB::ArticleWriteAttachment]
[Line:265]: Got a packet bigger than 'max_allowed_packet' bytes, SQL:
'INSERT INTO article_attachment (article_id, filename, content_type,
content_size, content, create_time, create_by, change_time,
change_by) VALUES (4039, '20081023.mp3', 'audio/mpeg\;
name=20081023.mp3', '19000240', ?, current_timestamp, 1,
current_timestamp, 1)'
Any idea why ArticleStorageDB is still being used? I'm stumped.
-Ari
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