Oops! I mangled the line from my Config.pm. It's actually:
$Self->{TicketStorageModule} =
'Kernel::System::Ticket::ArticleStorageFS';
(as it would need to be)
On Dec 4, 2008, at 2:44 PM, Ari Epstein wrote:
Hi,
I wanted to switch from using ArticleStorageDB to ArticleStorageFS
to reduce the size of my Mysql database and support arbitrarily
large e-mails. I follow the instructions and add the following to /
etc/otrs/Kernel/Config.pm:
[...]
$Self->{TicketStorageModule} =
'Kernel::System::Ticket::ArticleStorageDB';
[...]
Then I try sending a large file and this appears in the syslog:
Dec 4 13:23:13 xen1 OTRS-PM-10[20223]: [Error]
[Kernel::System::Ticket::ArticleStorageDB::ArticleWritePlain][Line:
203]: Got a packet bigger than 'max_allowed_packet' bytes, SQL:
'INSERT INTO article_plain (article_id, body, create_time,
create_by, change_time, change_by) VALUES (4039, ?,
current_timestamp, 1, current_timestamp, 1)'
Dec 4 13:23:14 xen1 OTRS-PM-10[20223]: [Error]
[Kernel::System::Ticket::ArticleStorageDB::ArticleWriteAttachment]
[Line:265]: Got a packet bigger than 'max_allowed_packet' bytes,
SQL: 'INSERT INTO article_attachment (article_id, filename,
content_type, content_size, content, create_time, create_by,
change_time, change_by) VALUES (4039, '20081023.mp3', 'audio/mpeg
\; name=20081023.mp3', '19000240', ?, current_timestamp, 1,
current_timestamp, 1)'
Any idea why ArticleStorageDB is still being used? I'm stumped.
-Ari
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