Hello, Michael. AFAIK, it doesn't work exactly like you asked. However you can use Responses for templating the answers. However, choosing a response and selecting a queue are two manual actions.
Regards, Anton. 2009/1/8 James, Michael <[email protected]> > Hallo, > > Based on Queue selection on the NewTicket Email form, is there a way to > automatically populate the text field? > > > > For example: I select the queue "Config" then the text "Please enter config > details:" will be entered into the text field, but only for this queue. > > > > Thanks in advance. > > Mike > > > > OTRS Version 2.2.5 > > openSUSE 10.2 > > Perl 5.8.8 > > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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