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Hello, Michael.
AFAIK, it doesn't work exactly like you asked. However you can use Responses
for templating the answers. However, choosing a response and selecting a
queue are two manual actions.
Regards,
Anton.
2009/1/8 James, Michael <[email protected]>
> Hallo,
>
> Based on Queue selection on the NewTicket Email form, is there a way to
> automatically populate the text field?
>
>
>
> For example: I select the queue "Config" then the text "Please enter config
> details:" will be entered into the text field, but only for this queue.
>
>
>
> Thanks in advance.
>
> Mike
>
>
>
> OTRS Version 2.2.5
>
> openSUSE 10.2
>
> Perl 5.8.8
>
>
>
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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Hello, Michael.<br><br>AFAIK, it doesn't work exactly like you asked.
However you can use Responses for templating the answers. However, choosing a
response and selecting a queue are two manual actions.<br><br>Regards,<br>
Anton.<br><br><div class="gmail_quote">2009/1/8 James, Michael <span
dir="ltr"><<a
href="mailto:[email protected]";>[email protected]</a>></span><br><blockquote
class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin:
0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="DE">
<div>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;">Hallo,</span></font></p>
<p style="text-align: justify;"><font size="2" face="Arial"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB">Based
on Queue selection on the NewTicket Email form, is there a way to automatically
populate the text field?</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;" lang="EN-GB"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;" lang="EN-GB">For example: I select the queue "Config"
then the text "Please enter config details:" will be entered into
the text field, but only for this queue.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;" lang="EN-GB"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;" lang="EN-GB">Thanks in advance.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;" lang="EN-GB">Mike</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;" lang="EN-GB"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;" lang="EN-GB">OTRS Version 2.2.5</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;">openSUSE 10.2</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;">Perl 5.8.8</span></font><font size="2" face="Arial"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"></span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;" lang="EN-GB"> </span></font></p>
<p><font size="3" face="Times New Roman"><span style="font-size: 12pt;"
lang="EN-GB"> </span></font></p>
</div>
</div>
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