Well I haven't installed this system so I didn't do any configuration but I am the one who now has to do the admin for it. The "Compose Answer (email)" link was working fine until yesterday - since then something must have changed but I am not sure what and now I get "Your Own Ticket (follow up)" with the link to the page with the error message below. Could anyone tell me what I need to do to get the "Compose Answer (email)" link back and going to the correct page?
I paste the error message again below for clarity. Thanks a lot Error: Module Kernel::Modules::AgentTicketCustomerFollowUp not registered in Kernel/Con[..] Comment: Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Wed Jan 21 13:47:57 2009 Message: Module Kernel::Modules::AgentTicketCustomerFollowUp not registered in Kernel/Config.pm! Traceback (16291): Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 555 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 --- On Wed, 21/1/09, Marco Vannini <[email protected]> wrote: > From: Marco Vannini <[email protected]> > Subject: Re: [otrs] Compose Answer (email) link not working > To: [email protected] > Date: Wednesday, 21 January, 2009, 4:40 PM > mmm > > I mean, I didn't do anything apart configuring an auto > follow up in > auto responses and link it in auto responeses <-> > queue to a queue. I > don't know if it could be the case. try it out. > > > > On Wed, Jan 21, 2009 at 5:32 PM, bis > <[email protected]> wrote: > > I have not changed > "\Kernel\Output\HTML\Standard\AdminAutoResponseForm.dtl". > Do I need to configure it in any way? > > > > Many thanks > > > > Bis > > > > > > --- On Wed, 21/1/09, Marco Vannini > <[email protected]> wrote: > > > >> From: Marco Vannini > <[email protected]> > >> Subject: Re: [otrs] Compose Answer (email) link > not working > >> To: [email protected], "User questions and > discussions about OTRS." <[email protected]> > >> Date: Wednesday, 21 January, 2009, 2:54 PM > >> did you configured > /otrs/index.pl?Action=AdminAutoResponse ? > >> > >> > >> > >> On Wed, Jan 21, 2009 at 3:51 PM, bis > >> <[email protected]> wrote: > >> > Hiya > >> > > >> > I would be most grateful if someone could > kindly > >> advise me on how to fix the following problem: > >> > > >> > Whn I opened a ticket and used to have > "compose > >> answer (email)" (on the right hand side, > under > >> "Queue", "Type", > "Priority" > >> etc.), now I have got "Your own Ticket > (Compose Follow > >> up)" and when I click the "Compose > Follow up" > >> link, it goes to an error page with the following > error > >> message: > >> > > >> > > >> > Error: Module > >> Kernel::Modules::AgentTicketCustomerFollowUp not > registered > >> in Kernel/Con[..] > >> > > >> > Comment: Please contact your admin > >> > Bug Report: > >> > > >> > Traceback: ERROR: OTRS-CGI-10 Perl: > 5.8.5 OS: > >> linux Time: Wed Jan 21 13:47:57 2009 > >> > > >> > Message: Module > >> Kernel::Modules::AgentTicketCustomerFollowUp not > registered > >> in Kernel/Config.pm! > >> > > >> > Traceback (16291): > >> > Module: > Kernel::System::Web::InterfaceAgent::Run > >> (v1.23) Line: 555 > >> > Module: /opt/otrs/bin/cgi-bin/index.pl > (v1.81) Line: > >> 47 > >> > > >> > > >> > > >> > > >> > > _______________________________________________ > >> > OTRS mailing list: otrs - Webpage: > http://otrs.org/ > >> > Archive: http://lists.otrs.org/pipermail/otrs > >> > To unsubscribe: > >> http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > > > > > > > > > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
