On Friday 30 January 2009 16:14:18 Boyan Tabakov wrote: > Hello, > > I am setting up a new installation of OTRS 2.3.3 and am stuck with the > following: > > Is it possible to assign several categories to a single ticket? > > For example I'd like to have categories mail, vhost and dns. Now if I > create a free text field named category and enter these as values, I get to > chose only one. An idea might be to create several free text field, e.g. > category1, category2, category3 and all these to have the same set of > possible values. But this seems to me as a "workaround" and not a nice > solution. Besides when searching for tickets, you have to match the value > with the category number. That is, if a ticket is: > > cat1 - mail > cat2 - vhost > cat3 - dns > > and you'd like to see all tickets that has vhost as any of the categories, > that is not possible with the search form (or at least I couldn't get it > working). > > So I ask, is there an existing feature or configuration option that allows > a single ticket to be filed under several categories? > > Thanks!
Hello,
Ideas anyone?
Thanks again:)
--
Blade hails you...
Put a stake through my heart
And drag me into sunlight
--Nightwish
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