This thread might help http://lists.otrs.org/pipermail/otrs/2008-November/024988.html
2009/2/4 Boyan Tabakov <[email protected]> > On Friday 30 January 2009 16:14:18 Boyan Tabakov wrote: > > Hello, > > > > I am setting up a new installation of OTRS 2.3.3 and am stuck with the > > following: > > > > Is it possible to assign several categories to a single ticket? > > > > For example I'd like to have categories mail, vhost and dns. Now if I > > create a free text field named category and enter these as values, I get > to > > chose only one. An idea might be to create several free text field, e.g. > > category1, category2, category3 and all these to have the same set of > > possible values. But this seems to me as a "workaround" and not a nice > > solution. Besides when searching for tickets, you have to match the value > > with the category number. That is, if a ticket is: > > > > cat1 - mail > > cat2 - vhost > > cat3 - dns > > > > and you'd like to see all tickets that has vhost as any of the > categories, > > that is not possible with the search form (or at least I couldn't get it > > working). > > > > So I ask, is there an existing feature or configuration option that > allows > > a single ticket to be filed under several categories? > > > > Thanks! > > Hello, > > Ideas anyone? > > Thanks again:) > -- > Blade hails you... > > Put a stake through my heart > And drag me into sunlight > --Nightwish > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Leonardo Certuche 301 284 6250 [email protected] www.itcon-ltda.com Medellín, Colombia
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