I guess you can use ePerl (a tool that allows you to expand perl statements inside of text files) as well as the OTRS API: http://dev.otrs.org/2.3/Kernel/System/Ticket.html http://dev.otrs.org/2.3/Kernel/System/CustomerUser.html
About ePerl, the original project with the perl interpreter built-in is: http://freshmeat.net/projects/eperl/ and a hacked version independent from perl version is: http://marginalhacks.com/Hacks/ePerl/ This is just a hint. I haven't done anything with the OTRS API neither with ePerl :( On Thu, Feb 5, 2009 at 3:38 PM, Tim Squires <[email protected]> wrote: > Hi, > > After digging round for a few hours, I've not found a solution and was > wandering if anyone here could help.... > > We have a java based web application and OTRS, both used by the call > centre. Currently they have to switch from one application to the other > when raising tickets and fill in all the the details again. We would like > the java app to be able to create customers and tickets on OTRS. > > I've messed around with the email interface but that's not ideal because > we want the call centre to be able to click a button on the java app and > it take them to a ticket page on OTRS with all the fields already filled. > > The perfect solution would be an http api for a web service. > > Could someone please either point me to an api I have missed or put me out > of my misery? > > Thanks for your help, > Tim > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Leonardo Certuche 301 284 6250 [email protected] www.itcon-ltda.com Medellín, Colombia
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