-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Tim,
Tim Squires schrieb: > Hi, > > After digging round for a few hours, I've not found a solution and was > wandering if anyone here could help.... > > We have a java based web application and OTRS, both used by the call > centre. Currently they have to switch from one application to the other > when raising tickets and fill in all the the details again. We would like > the java app to be able to create customers and tickets on OTRS. > > I've messed around with the email interface but that's not ideal because > we want the call centre to be able to click a button on the java app and > it take them to a ticket page on OTRS with all the fields already filled. > > The perfect solution would be an http api for a web service. > > Could someone please either point me to an api I have missed or put me out > of my misery? (1) Write a java-based OTRS-client ;-) (2) try using the RPC-Interface of OTRS (<OTRS_HOME>/bin/xmlrpc.pl) from the java-app to create a ticket or to access any OTRS-content regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFJi/4gvXo8m5PgoXQRAr/YAJ42dnXkM1ERVYLOXXq1Z1Yz0I2wGACeNSuf S7Svvot2tJh3R8mUbYEE6Ok= =7crb -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
