Mayk,
I looked into exactly the same thing yesterday, from what I found there isn’t a way to do that through the stats module. However the information can be extracted directly from the db by running a SQL query. Have a look at this thread http://lists.otrs.org/pipermail/otrs/2008-May/023320.html Greg From: [email protected] [mailto:[email protected]] On Behalf Of Mayk Backus Sent: Thursday, 12 February 2009 5:16 a.m. To: [email protected] Subject: [otrs] Time reporting Hi All, Does anyone know of something on how to produce a time report of for example today, or a specific day ? The reason for this is that our company sends bills for given services. In the ticket we note the time we spend on a ticket, and it would be great of i could produce some sort of output on what tickets have received time units that day , by whom , how many time units , etc . I'm looking at OTRS Manager, it has something like this in the reports it generates, but i notice sometimes it doesn't display a ticket what i know of that has received time that day. So i doubt the reliability of it. Any news welcome. Perhaps someone has a php script that does these outputs, of has created a stats report or maybe something complete different. Hope to hear from you. kind regards, Mayk
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