On 12/2/09 13:58, Tim Stoop wrote: > I'd like to know if I can use otrs2.2 purely from my mailclient? Can > it forward incoming messages in a way that I can just reply to them in > my mailclient and otrs handles the handling and all? Currently, I can > only find notifications, which give a lot of extra text that I do not > want when replying. > > Anyone using otrs solely from their mail client (after setting up > stuff in the webinterface, of course)?
This is not possible, OTRS is designed only to accept emails from customers not agents. Steve -- Steven Carr Senior Network Security Engineer - Khipu Networks Ltd. [email protected] - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573
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