Would be a nice feature though. Been wondering this myself. And with agents as 'customers'? With agent replying to "[case] ...", could original customer get automatic update, on somebody else's follow ups?
gr, Frans > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Steven Carr > Sent: donderdag 12 februari 2009 15:21 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Using OTRS2.2 as a mail-only ticket handling > system? > > On 12/2/09 13:58, Tim Stoop wrote: > > I'd like to know if I can use otrs2.2 purely from my mailclient? Can > > it forward incoming messages in a way that I can just reply to them > in > > my mailclient and otrs handles the handling and all? Currently, I can > > only find notifications, which give a lot of extra text that I do not > > want when replying. > > > > Anyone using otrs solely from their mail client (after setting up > > stuff in the webinterface, of course)? > > This is not possible, OTRS is designed only to accept emails from > customers not agents. > > Steve > > -- > Steven Carr > Senior Network Security Engineer - Khipu Networks Ltd. > [email protected] - www.khipu-networks.com > Secure - Compliant - Infrastructure > > Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY > Registered in England. Company Number 5218573 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
