On Tue, 17 Feb 2009, Edvard Pohl wrote:
I'm looking for a way to move lenghty Ticket ID from Subject of message to the body of message.
It can go into the signature: <OTRS_TICKET_TicketNumber> However, I do NOT think that OTRS will scan the text of the message for the Ticket Number when processing incoming emails, but I don't know for certain. Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy [email protected] http://www.angryox.com/ --------------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
