Within our setup, there are a number of tickets which we answer via
auto responders as the first line of action. This so that a standard
document, or template, etc can be given back to the email sender, and
then the call is followed up once this is completed.
So, our setup looks like this:
An e-mail address routers to a defined queue, this just happens to be
in a hierarchy:
[email protected] -> Incident::example
We have a defined response for that queue, which is
en_queue_example_response
What I would like to do, is as part of that response is supply back an
attachment which i've got uploaded as part of the Attachments section.
In this section i have a 1:1 mapping between the Attachment, and the
Response.
However, although the response works, and I get the e-mail, with body
text, I dont get the attachment.
Any ideas on where im going wrong?
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