I am trying to get NagiosAcknowledge.pm working, but I am running into a few issues. The http acknowledge url I am using in otrs is >
http://xxx.xxx.xxx.xxx/nagios/cgi-bin/cmd.cgi?cmd_typ=<CMD_TYP>&cmd_mod=2&host=<HOST_NAME>&service=<SERVICE_NAME>&sticky_ack=on&send_notification=on&persistent=on&com_data=<TicketNumber>&btnSubmit=Commit<http://xxx.xxx.xxx.xxx/nagios/cgi-bin/cmd.cgi?cmd_typ=%3cCMD_TYP%3e&cmd_mod=2&host=%3cHOST_NAME%3e&service=%3cSERVICE_NAME%3e&sticky_ack=on&send_notification=on&persistent=on&com_data=%3cTicketNumber%3e&btnSubmit=Commit> The only change I made was the IP address. When the script is called from otrs, the following is logged in the var/log/httpd/access.log on the nagios box > xxx.xxx.xxx.xxx - nagiosadmin [24/Mar/2009:10:15:36 -0400] "GET /nagios/cgi-bin/cmd.cgi?cmd_typ=%3CCMD_TYP%3E&cmd_mod=2&host=host_name%0D&service=PING%0D&sticky_ack=on&send_notification=on&persistent=on&com_data=%3CTicketNumber%3E&btnSubmit=Commit HTTP/1.1" 200 1131 "-" "libwww-perl/5.816" The issue is with the variables. The <HOST_NAME> and <SERVICE_NAME> are both followed by a "%0D". The Ticket number is also not correct in this example although it has worked in other tests. This is obviously confusing nagios and causing the acknowledgement process to fail. When I manually fill in the variables > http://xxx.xxx.xxx.xxx/nagios/cgi-bin/cmd.cgi?cmd_typ=34&cmd_mod=2&host=host_name&service=PING&sticky_ack=on&send_notification=on&persistent=on&com_data=2008032414208038&btnSubmit=Commit and paste it into a web browser, it works great. The following (correct entry) is logged in the /var/log/httpd/access.log xxx.xxx.xxx.xxx - nagiosadmin [24/Mar/2009:00:32:04 -0400] "GET /nagios/cgi-bin/cmd.cgi?cmd_typ=34&cmd_mod=2&host=host_name&service=PING&sticky_ack=on&send_notification=on&persistent=on&com_data=2008032414208038&btnSubmit=Commit HTTP/1.1" 200 1307 "-" "libwww-perl/5.816" and the acknowledgment is successfully processed by nagios. I had some customizations in my nagios emails and I was using postfix as opposed to sendmail. I reverted back to the standard notification commands as well as to using sendmail for sending without any change. I am running Fedora Core 9 on both machines and I'm out of ideas? Thanks in advance for any assistance you may be able to offer- fevin
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