I installed DBD::mysql package in active perl! that solves the error:
install_driver(mysql) failed: Can't locate DBD/mysql.pm From: [email protected] To: [email protected] Date: Tue, 31 Mar 2009 11:29:35 +0000 Subject: Re: [otrs] Configure IIS for OTRS Hi Afshar, Thanks! That was the problem. Now i can start OTRS, but with installer.pl on step 2 (creating the database) i got this error: Software error:install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: ../../ C:/site/otrs/bin/cgi-bin/../../Kernel/cpan-lib C:/site/otrs/bin/cgi-bin/../.. C:/Perl/site/lib C:/Perl/lib . C:/site/otrs/bin/cgi-bin/../.. C:/site/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at (eval 24) line 3. Perhaps the DBD::mysql perl module hasn't been fully installed, or perhaps the capitalisation of 'mysql' isn't right. Available drivers: CSV, DBM, ExampleP, File, Gofer, ODBC, Oracle, Proxy, SQLite, Sponge. at C:/site/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 218 For help, please send mail to this site's webmaster, giving this error message and the time and date of the error. any idea? thanks a lot Greetz, Sander Date: Tue, 31 Mar 2009 09:14:30 +0430 From: [email protected] To: [email protected] Subject: Re: [otrs] Configure IIS for OTRS Hi Sander, Did you granted needed permissions for your folders? One of the possible reasons for "The specified CGI application..." error is insufficient file access rights, for example when IIS has no write access on "\var\log" folder. TEMPORAIRLY grant full access for user EVERONE and see if error disapears or not. It is recomended to put your OTRS source in WWWROOT folder because there is some predefined access rights. OTRS log files are stored in "\var\log" (must be introduced in config.pm) and maybe helpfull. Regards, Afshar Mohebbi 2009/3/30 sander vink <[email protected]> C:\windows\system32\logfile\httperr: ------------------------------------- #Software: Microsoft HTTP API 1.0 #Version: 1.0 #Date: 2009-03-23 14:26:03 #Fields: date time c-ip c-port s-ip s-port cs-version cs-method cs-uri sc-status s-siteid s-reason s-queuename 2009-03-23 14:26:03 127.0.0.1 1120 127.0.0.1 80 - - - - - Timer_ConnectionIdle - #Software: Microsoft HTTP API 1.0 #Version: 1.0 #Date: 2009-03-30 08:01:43 #Fields: date time c-ip c-port s-ip s-port cs-version cs-method cs-uri sc-status s-siteid s-reason s-queuename 2009-03-30 08:01:43 127.0.0.1 1824 127.0.0.1 80 - - - - - Timer_ConnectionIdle - 2009-03-30 10:05:45 127.0.0.1 2176 127.0.0.1 80 - - - - - Timer_ConnectionIdle - #Software: Microsoft HTTP API 1.0 #Version: 1.0 #Date: 2009-03-30 11:01:38 #Fields: date time c-ip c-port s-ip s-port cs-version cs-method cs-uri sc-status s-siteid s-reason s-queuename 2009-03-30 11:01:38 127.0.0.1 1032 127.0.0.1 80 - - - - - Timer_ConnectionIdle - 2009-03-30 11:15:08 127.0.0.1 1069 127.0.0.1 80 - - - - - Ti mer_ConnectionIdle - 2009-03-30 11:15:41 127.0.0.1 1075 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname - 2009-03-30 11:15:43 127.0.0.1 1076 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname - 2009-03-30 11:15:47 127.0.0.1 1077 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname - 2009-03-30 11:15:49 127.0.0.1 1078 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname - 2009-03-30 11:16:20 127.0.0.1 1084 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname - 2009-03-30 11:16:25 127.0.0.1 1085 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname - 2009-03-30 11:16:34 127.0.0.1 1086 127.0.0.1 80 HTTP/1.1 GET /otrs 400 - Hostname - 2009-03-30 11:21:57 127.0.0.1 1091 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname - 2009-03-30 11:22:02 127.0.0.1 1092 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostn ame - 2009-03-30 11:22:04 127.0.0.1 1093 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.p l 400 - Hostname - 2009-03-30 11:22:14 127.0.0.1 1094 127.0.0.1 80 HTTP/1.1 GET / 400 - Hostname - ----------------------------------------------------------------------------- website log: ------------------------------------------------------------------------------- #Software: Microsoft Internet Information Services 6.0 #Version: 1.0 #Date: 2009-03-30 11:17:43 #Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status 2009-03-30 11:17:43 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 502 2 0 2009-03-30 11:19:28 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET +CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 502 2 0 2009-03-30 11:21:13 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 502 2 0 #Software: Microsoft Internet Information Services 6.0 #Version: 1.0 #Date: 2009-03-30 11:22: 52 #Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status 2009-03-30 11:22:52 127.0.0.1 GET /index.html - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 404 0 2 2009-03-30 11:22:57 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 502 2 0 #Software: Microsoft Internet Inf ormation Services 6.0 #Version: 1.0 #Date: 2009-03-30 11:26:13 #Fields: date time s-sitename s-computername s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs-version cs(User-Agent) cs(Cookie) cs(Referer) cs-host sc-status sc-substatus sc-win32-status sc-bytes cs-bytes time-taken 2009-03-30 11:26:13 W3SVC898508605 PER-TEST-01 127.0.0.1 GET /otrs/installer .pl - 80 - 127.0.0.1 HTTP/1.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) - http://localhost/otrs/ localhost 502 2 0 407 335 218 ------------------------------------------------------------------- gr Sander Date: Mon, 30 Mar 2009 13:03:40 +0200 From: [email protected] To: [email protected] Subject: Re: [otrs] Configure IIS for OTRS What does the OTRS error log file say? gr, Frans From: [email protected] [mailto:[email protected]] On Behalf Of sander vink Sent: maandag 30 maart 2009 12:30 To: [email protected] Subject: Re: [otrs] Configure IIS for OTRS Hi Frans, I installed active perl, I have followed these steps: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=282 But now I got a CGI ERROR: The specified CGI application misbehaved by not returning a complete set of HTTP headers I have enable al perl extensions. Any idea? Thanks in advance! gr, Sander Date: Mon, 30 Mar 2009 11:44:05 +0200 From: [email protected] To: [email protected] Subject: Re: [otrs] Configure IIS for OTRS Hello Sander, Our friend Afshar posted a message last Saturday, that may hold some interesting information for you as well I am not sure about your Farsi, but I am sure you can work well with the englih version J : From: [email protected] [mailto:[email protected]] On Behalf Of Afshar Mohebbi Sent: zaterdag 28 maart 2009 10:36 Subject: [otrs] Installing OTRS on Windows Vista manual - English version Dear friends, Weeks ago I put an manual about Installing OTRS 2.3.x on MS Windows Vista, IIS 7.0 and MS SQL Server 2008 in my blog in Persian (Farsi). Now I provided an English version and put it in my blog too. Persian (Farsi) version: http://afsharm.blogspot.com/2009/02/otrs.html English Version: http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html Regards, Afshar Mohebbi gr, Frans From: [email protected] [mailto:[email protected]] On Behalf Of sander vink Sent: maandag 30 maart 2009 11:08 To: [email protected] Subject: [otrs] Configure IIS for OTRS Hi OTRS.org My question is, how to configure iis on windows server 2003? I have a Windows Server 2003. I installed IIS, Mysql, PHP. Some serveral website running on that server. So i can't make any mistake. I would like to implement otrs on a existing website in a new folder. sample: www.website.com/otrs So how to configure iis? Thanks for your reply! With kind regards, Sander Vink The Netherland --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listin fo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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