Have you tried index.pl?Action=AdminNotification ? There you'll find a template per language to notify on every state update to the customer, that way you not only notify him once resolved but at every stage of the ticket lifetime.
On Thu, Apr 2, 2009 at 9:50 AM, James Burk <[email protected]> wrote: > I have a requirement to send an Auto Response when the ticket is resolved/ > The default Types of Auto Responses do not include any resolution type > Does anyone know how to add Auto Response Types? > > Best regards, > > Jim > > > ----------------------------------------------------------------------------- > E-Mail correspondence to and from this sender may be subject to the > North Carolina Public Records Law, and may be disclosed to third parties. > > ------------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/
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