Thank you Leonardo, that was somewhat helpful, but my problem is with Auto Responses to Queues not Notifications. When defining an Auto Response I have to assign a Type. There is no Type for ticket closure at: /indexpl?Action=AdminAutoResponse. I would like to add the event ticket closure as one of the triggers for an auto response.
Best regards, Jim >>> Leonardo Certuche <[email protected]> 4/2/2009 12:56 PM >>> Have you tried index.pl?Action=AdminNotification ? There you'll find a template per language to notify on every state update to the customer, that way you not only notify him once resolved but at every stage of the ticket lifetime. On Thu, Apr 2, 2009 at 9:50 AM, James Burk <[email protected]> wrote: > I have a requirement to send an Auto Response when the ticket is resolved/ > The default Types of Auto Responses do not include any resolution type > Does anyone know how to add Auto Response Types? > > Best regards, > > Jim > > > ----------------------------------------------------------------------------- > E-Mail correspondence to and from this sender may be subject to the > North Carolina Public Records Law, and may be disclosed to third parties. > > ------------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
