OTRS does send the first message you speak of. As for the second message, we created a response. In ORTS click admin then response then add the response you would like. Now this method is not an auto response, whatever you create in this area will show up in the left of the screen in each ticket. The agent will have to click on the newly created response then send it.
hope this helps. Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086 >>> Le machito <[email protected]> 04/08/09 11:20 AM >>> Hi all, Our OTRS is accessed only by agents, the customers send emails and the call center distribute this request to the different queues. I am looking to add a Customer Notification (By email) to say: 1) Your new request have the ticket number xxx, etc etc 2) Your ticket xxx is closed. Thanks etc etc I don't want to use the option "change status" because I am interested only in this 2 solutions. (New Ticket-Closed Ticket) Do you know where can I configure it? Thanks in advance Raoul --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
