Hi there, Go to index.pl?Action=AdminUserGroup and associate each User(Agent) to Groups. Then go to index.pl?Action=AdminQueue and associate each queue to a Group. When an user has access over a group, he will also have access to the queue associated to that group.
Greetings, On Tue, Apr 14, 2009 at 10:01 AM, James Burk <[email protected]> wrote: > Hello all. > > I've implemented OTRS ITSM 1.2.3. I've come across a situation I can't > explain. It seems that only the Owner of a Ticket can see that Ticket in > the Queue View. I want all Agents in the Group assigned to a Queue to be > able to view those Tickets whether they are Owner or not. How do I do this? > > Thanks and best regards, > > Jim > > > ----------------------------------------------------------------------------- > E-Mail correspondence to and from this sender may be subject to the > North Carolina Public Records Law, and may be disclosed to third parties. > > ------------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Leonardo Certuche 301 284 6250 [email protected] www.itcon-ltda.com Medellín, Colombia
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