When an agent searches for a ticket and opens a ticket that is currently "soved" aka. locked it seem to unlock the ticket and open it again ?
This is.. unwanted but I can't figure out how to disable this feature ? --- Patrik Forsberg --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
