Sry, my agents are confused.. ignore this :)
--- Mvh, Patrik Forsberg Dataphone > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Patrik Forsberg > Sent: Tuesday, May 12, 2009 5:12 PM > To: [email protected] > Subject: [otrs] Unwanted unlock of tikcet ? > > When an agent searches for a ticket and opens a ticket that is currently > "soved" aka. locked it seem to unlock the ticket and open it again ? > > This is.. unwanted but I can't figure out how to disable this feature ? > > > --- > Patrik Forsberg > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
