Since installing the ITSM upgrade (OTRS 2.3.4 + ITSM 1.2.3), I can no
longer set tickets to the "removed" status. I have checked in Admin-
>Statuses and it's still there, but I'm not sure whether there is
some new relationship mapping that now prevents me from choosing it.
When I close a call, I get the following choices: "Close Successful",
"Closed Unsuccessful" and "Closed With Workaround".
I have previously configured notes to allow status change, but when I
add a note, the only available statuses are the above, plus "open",
"pending auto close +", "pending auto close -" and "pending reminder".
What have I missed?
Regards,
Richard Cross.
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
