Removed is available in bulk action, this is the only place I've ever seen it.
2009/5/20 Richard Cross <[email protected]> > Since installing the ITSM upgrade (OTRS 2.3.4 + ITSM 1.2.3), I can no > longer set tickets to the "removed" status. I have checked in > Admin->Statuses and it's still there, but I'm not sure whether there is some > new relationship mapping that now prevents me from choosing it. > > When I close a call, I get the following choices: "Close Successful", > "Closed Unsuccessful" and "Closed With Workaround". > > I have previously configured notes to allow status change, but when I add a > note, the only available statuses are the above, plus "open", "pending auto > close +", "pending auto close -" and "pending reminder". > > What have I missed? > > Regards, > > Richard Cross. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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