Hello,
We want to change the en::Agent::NewTicket notification so it looks something like this: -- #Name: <OTRS_CUSTOMER_DATA_UserFirstname> <OTRS_CUSTOMER_DATA_UserLastname> #E-Mail: <OTRS_CUSTOMER_DATA_Email> #Phonenumber: <OTRS_CUSTOMER_DATA_Phone> Wrote a new ticket to "<OTRS_TICKET_Queue>": <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master -- We use Active Directory (AD) as backend. Email and Phonenumber ends up being a "-", but in ticketzooms the phonenumber is there. Is it possible at all to get AD data in the NewTicket notification? Or am I just using the wrong tags? Regards, Ulrich
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