hi Leonardo, i don't want to get rid of the locking feature, just want to show all the tickets(even the owner is assigned to a ticket, locked) in the queue frontend by default. In my current system it is possible only when owner will Unlock that ticket, then it will be visible to other agents.
in Short i want All Tickets:XX should be the default view. (in Preferences i have selected My Queues:queue_name). thanks in advance. On Tue, May 26, 2009 at 5:23 AM, <[email protected]> wrote: > Send otrs mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Re: Editing ticket body (Maurice James) > 2. Re: Editing ticket body (Afshar Mohebbi) > 3. Re: Editing ticket body (Maurice James) > 4. Re: notification to sender of ticket, if his ticket was > closed. (Leonardo Certuche) > 5. Re: show all tickets to the agents. (Leonardo Certuche) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 25 May 2009 09:23:10 -0400 > From: "Maurice James" <[email protected]> > Subject: Re: [otrs] Editing ticket body > To: "'User questions and discussions about OTRS.'" <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset="utf-8" > > You have to edit the ticket article through the database once it is > created > > > > From: [email protected] [mailto:[email protected]] On Behalf Of > Afshar Mohebbi > Sent: Sunday, May 24, 2009 6:49 AM > To: User questions and discussions about OTRS. > Subject: [otrs] Editing ticket body > > > > Hi, > > Why body of a new ticket is not editable just after creation? There maybe a > mis-spelling or any other text that customer or agents want to correct. > > > Afshar Mohebbi > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090525/185f5ba1/attachment-0001.html > > > > ------------------------------ > > Message: 2 > Date: Mon, 25 May 2009 18:54:00 +0430 > From: Afshar Mohebbi <[email protected]> > Subject: Re: [otrs] Editing ticket body > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="utf-8" > > Hi Maurice, > > Do you mean there is no way to edit a ticket body or comment via UI? > > Afshar Mohebbi > > On Mon, May 25, 2009 at 5:53 PM, Maurice James <[email protected] > >wrote: > > > You have to edit the ticket article through the database once it is > > created > > > > > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf > Of > > *Afshar Mohebbi > > *Sent:* Sunday, May 24, 2009 6:49 AM > > *To:* User questions and discussions about OTRS. > > *Subject:* [otrs] Editing ticket body > > > > > > > > Hi, > > > > Why body of a new ticket is not editable just after creation? There maybe > a > > mis-spelling or any other text that customer or agents want to correct. > > > > > > Afshar Mohebbi > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090525/3d34e353/attachment-0001.html > > > > ------------------------------ > > Message: 3 > Date: Mon, 25 May 2009 11:14:41 -0400 > From: "Maurice James" <[email protected]> > Subject: Re: [otrs] Editing ticket body > To: "'User questions and discussions about OTRS.'" <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset="utf-8" > > No you cannot do it through the UI. I guess they like it like this for > integrity purposes > > > > From: [email protected] [mailto:[email protected]] On Behalf Of > Afshar Mohebbi > Sent: Monday, May 25, 2009 10:24 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Editing ticket body > > > > Hi Maurice, > > Do you mean there is no way to edit a ticket body or comment via UI? > > Afshar Mohebbi > > On Mon, May 25, 2009 at 5:53 PM, Maurice James <[email protected]> > wrote: > > You have to edit the ticket article through the database once it is > created > > > > From: [email protected] [mailto:[email protected]] On Behalf Of > Afshar Mohebbi > Sent: Sunday, May 24, 2009 6:49 AM > To: User questions and discussions about OTRS. > Subject: [otrs] Editing ticket body > > > > Hi, > > Why body of a new ticket is not editable just after creation? There maybe a > mis-spelling or any other text that customer or agents want to correct. > > > Afshar Mohebbi > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090525/9e37bf16/attachment-0001.html > > > > ------------------------------ > > Message: 4 > Date: Mon, 25 May 2009 18:46:43 -0500 > From: Leonardo Certuche <[email protected]> > Subject: Re: [otrs] notification to sender of ticket, if his ticket > was closed. > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > The survey does it. Here is the how-to > http://www.mail-archive.com/[email protected]/msg24865.html > > > Leonardo Certuche > > On Mon, May 25, 2009 at 12:30 AM, aman <[email protected]> wrote: > > > hi, > > > > i am new to otrs, using otrs 2.3.4 on a centos 5.2. > > our requirement is when a agent close the ticket, notification should be > > sent to the sender of the ticket(Customer). > > I think it should be automatic but it is not working.any configuration > > changes. > > > > help, > > > > > > -- > > regards: > > Aman > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090525/2a09054e/attachment-0001.html > > > > ------------------------------ > > Message: 5 > Date: Mon, 25 May 2009 18:52:44 -0500 > From: Leonardo Certuche <[email protected]> > Subject: Re: [otrs] show all tickets to the agents. > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > You could enable status view in order to se both open an closed tickets. Go > to sysconfig and then > > Ticket -> Frontend::Agent::ModuleRegistration > > > If you want to get rid of the locking feature, this guys seems to have > achieved it http://www.mail-archive.com/[email protected]/msg19793.html > > Leonardo Certuche > > On Mon, May 25, 2009 at 12:40 AM, aman <[email protected]> wrote: > > > hi, > > > > i am new to otrs (otrs 2.3.4 on a centos 5.2.) > > the problem is when a owner is assigned to a ticket,the ticket get > locked, > > by default it is not visible to all the agents, but when owner unlocked > > this ticket,then this ticket become visible to all the agents, > > > > but our requirement is by default all ticket should be visible to all the > > agents, any configuration changes !! > > > > help will be really appreciated. > > > > -- > > regards: > > Aman > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090525/d8628fc9/attachment.html > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > End of otrs Digest, Vol 8, Issue 62 > *********************************** > -- regards: Amanpreet Singh
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