You could enable status view in order to se both open an closed tickets. Go to sysconfig and then
Ticket -> Frontend::Agent::ModuleRegistration If you want to get rid of the locking feature, this guys seems to have achieved it http://www.mail-archive.com/[email protected]/msg19793.html Leonardo Certuche On Mon, May 25, 2009 at 12:40 AM, aman <[email protected]> wrote: > hi, > > i am new to otrs (otrs 2.3.4 on a centos 5.2.) > the problem is when a owner is assigned to a ticket,the ticket get locked, > by default it is not visible to all the agents, but when owner unlocked > this ticket,then this ticket become visible to all the agents, > > but our requirement is by default all ticket should be visible to all the > agents, any configuration changes !! > > help will be really appreciated. > > -- > regards: > Aman > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
