hi, i am new to otrs (otrs 2.3.4 on a centos 5.2.) our requirement is when a agent close the ticket, notification should be sent to the sender of the ticket(Customer) & the notification should be the note that was written while closing the ticket.
close ticket notification with predefined static note(*** THIS IS JUST A NOTE *** The state of your ticket...............) is working fine. but what about the dynamic note, any configuration changes. thanks in advance, -- regards: Amanpreet Singh
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