Hi Michiel,
thanks for reply.
No, my OTRS instance is set to utf-8. Before OTRS installation. All OTRS
database tables show encoding as utf8_general_ci.
So, exactly the opposite is happening - for some reason OTRS wants to
convert every message from utf-8 to iso-8859-1, which is erroneous and
not needed.
If the database is utf-8 encoded, why OTRS tries to change incoming
messages to iso-8859-1 and how could I stop it?
I found file
/usr/share/otrs/scripts/database/otrs-initial_insert.mysql.sql - could
it be related somehow?
With kind regards,
Ivars
Michiel Beijen wrote:
Hi Ivars,
Your OTRS instance is set to iso-8859-1. If you receive a lot of mail
that is encoded in a different character set, it might be a good idea
to convert your database to utf8.
See for instructions, in case you are using MySQL, the FAQ:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=315
<http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=315>
As for your error message, I have not tested but just a guess: the
iso-8859-1 (aka Latin1) contains only a subset of the characters that
are available in utf8 (which supposedly contains 'every character' ;-) )
Now if someone whould send an email to OTRS using UTF8 character set,
containing characters that are not present in Latin1 (such as russian,
chinese, etc) it can not properly do conversion to Latin1 without data
loss. That could be the reason of your error message.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2009/5/26 Ivars Strazdiņš <[email protected]
<mailto:[email protected]>>
Hi OTRS users,
how do stop OTRS from trying to convert incoming e-mail messages
from utf-8 to other character set (iso-8859-1)?
I am receiving administrator notifications like this:
Charset encode 'utf8' -=> 'iso-8859-1' (New Ticket
[2009052610000014/Dati ar zvaigzni] created
(TicketID=9,Queue=incoming,Priority=3 normal,State=new)) not
supported!
Charset encode 'utf8' -=> 'iso-8859-1' (Sent email to '"HELP"
<*...@***.com>' from 'customer <*...@***.com>'. HistoryType =>
SendAutoReply, Subject => [Ticket#2009052610000014] Dati ar
zvaigznīti;) not supported!
Thanks for your time,
Ivars
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