Hi Davin, You can send reports to e-mail using mkStats.pl http://doc.otrs.org/2.3/en/html/x2376.html#stats-mkstats
You could generate a (Perl) script that runs a predefined stat (all open tickets for certain queues) and emails that to the agents. I think this will cover your requirements. Depending on how far you'd like to take this you can automate the e-mail address gathering and queue selection parts. That would require some labour on your own side, though. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Jun 1, 2009 at 18:25, Davin Taddeo <[email protected]>wrote: > Hey, > Has anyone created a cron job that could send daily(or weekly) e-mails to > agents letting them know what tickets are open in their queues? Just > curious, it would be a nice feature to have for our organization, and was > hoping somebody might have done it before as I'm not finding out much else > on line. > > Thanks for the help. > ~Davin > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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