Re: [otrs] daily ticket reminder e-mails

[Davin Taddeo]

Thanks so much for the help, I'll be looking into this for sure. ~Davin Michiel Beijen wrote: Hi Davin, You can send reports to e-mail using mkStats.pl  http://doc.otrs.org/2.3/en/html/x2376.html#stats-mkstats You could generate a (Perl) script that runs a predefined stat (all open tickets for certain queues) and emails that to the agents. I think this will cover your requirements. Depending on how far you'd like to take this you can automate the e-mail address gathering and queue selection parts. That would require some labour on your own side, though. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Jun 1, 2009 at 18:25, Davin Taddeo <davin.tad...@riskmapcds.com> wrote: Hey,   Has anyone created a cron job that could send daily(or weekly) e-mails to agents letting them know what tickets are open in their queues?  Just curious, it would be a nice feature to have for our organization, and was hoping somebody might have done it before as I'm not finding out much else on line. Thanks for the help. ~Davin --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/