Hi, Every agent, in their preferences, should select queues of interest. Selectig those their will receive notification for them.
On Fri, Jun 19, 2009 at 11:38 AM, J <[email protected]> wrote: > Hi All > I am new to OTRS and have just spent the day configuring it. Once I had my > head around the terminology it looks like an excellent product. A big thanks > to all who have contributed. > > I have created an agent/user that I would like to have full capabilities of > seeing queues and responding for 10 queues. However, of those I only want > that agent to receive notifications for the 2 queues that pertain > specifically to him. Similarly user2 for a different few queues. > In the User<>Groups, the Agent has pretty much everything ticked. > > I cannot see how to do this differentiation for notifications. Could > someone please advise? > > Thanks and regards > > J > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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