Not exactly. Queues listed in "my queue" are the once for that the agent has authorization, at least ro (if I remember well). Selection activates just notification for events on the queue to agent. But I could not have understood the problem. Ciao.
MV On Sat, Jun 20, 2009 at 10:55 AM, J <[email protected]> wrote: > Thanks Marco > I have tried that and unfortunately it seems to mean that the user no > longer has any access to the deselected queues from the web interface, not > just notifications. > I was hoping there would be some way to get notifications only for some > queues but still be able to access and see other queues from the web > interface. > Is there a way to turn notifications off generally for a user, but have > notifications sent in some other way? > > Regards > J > > > Date: Fri, 19 Jun 2009 12:44:16 +0200 > From: Marco Vannini <[email protected]> > Subject: Re: [otrs] Access to many Queues but notifications of only > some Queues > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > Hi, > > Every agent, in their preferences, should select queues of interest. > Selectig those their will receive notification for them. > > On Fri, Jun 19, 2009 at 11:38 AM, J <[email protected]> > wrote: > > > > Hi All >> > I am new to OTRS and have just spent the day configuring it. Once I had >> my >> > head around the terminology it looks like an excellent product. A big >> thanks >> > to all who have contributed. >> > >> > I have created an agent/user that I would like to have full capabilities >> of >> > seeing queues and responding for 10 queues. However, of those I only >> want >> > that agent to receive notifications for the 2 queues that pertain >> > specifically to him. Similarly user2 for a different few queues. >> > In the User<>Groups, the Agent has pretty much everything ticked. >> > >> > I cannot see how to do this differentiation for notifications. Could >> > someone please advise? >> > >> > Thanks and regards >> > >> > J >> > >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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