Wondering if anyone can help with this issue. A tech will put a pending reminder date on a ticket. Subsequently, they closed the ticket. They still get notifications as shown below, and these seems to keep coming also, despite the ticket being closed.
Is there something I can do in admin to stop these pending reminders once tickets are closed? Subject: [Ticket#1100342] Ticket reminder has been reached! (COPIER IN SOUTH CAMPUS C [...]) Hi Kris, the ticket "1100342" has been reached the reminder time! Diane Jacobs Manager of ITS Customer Support and Training Services Community College of Allegheny County College Office, Room 327 (412) 237-3123 [email protected] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
