> the ticket. They still get notifications as shown below, and > these seems to keep coming also, despite the ticket being closed.
Think I've seen this when the ticket remains locked. Set generic agent to unlock tickets (closed if you prefer). LQ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
