On Tue, Jul 28, 2009 at 1:21 PM, David Holder<[email protected]> wrote:
> Hi Alan,
>
> The first and most obvious thing we should ask is if you've configured auto
> notifications correctly for when a new ticket is created?
Is this in [ Auto Responses <-> Queue ]
??
I have this set :
Change "auto reply" settings - default reply (after new ticket created)
Change "auto reply/new ticket" settings - default reject / new ticket
created
Change "auto follow up" settings - default follow up
Change "auto reject" settings - not set
Change "auto remove" settings - not set
Hmmm, googling brings up some more info. Looks like I have to go
into each user's settings and ensure they are set to get notification
when there is a new item in one of their queues, and also assign
queues to them here.
I'll go do that now and test, and report back.
thanks!
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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