Yup, that worked!
On Tue, Jul 28, 2009 at 1:33 PM, James Burk<[email protected]> wrote:
> Alan, Notifications from the admin interface is where agent and customer
> notification email are listed. Select your language and Owner and make the
> wording as you wish and submit. There are other valuable notifications in
> that same section. The Queue to which an Agent is a member must be
> highlighted in their Preferences on the right, as well as New Ticket
> notification=Yes in the middle. If you wish the Agent be notified when a
> ticket is Moved to their queue, the Move notification at the bottom center
> must also be Yes. Click Update underneath each selection as you make the
> changes.
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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