Hi Patrick, See: http://bugs.otrs.org/show_bug.cgi?id=4068 which sounds very similar to your issue... -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl
On Wed, Jul 29, 2009 at 00:01, Patrick Lynch <[email protected]>wrote: > Hi, > > I performed an upgrade today from OTRS 2.3 with ITSM 1.2 to OTRS 2.4 with > ITSM 1.3 using the Upgrade guide. > > Following the upgrade, I can no longer see any tickets displayed under the > QueueView. I can see the correct queue titles and ticket counts but if I > click into the queues, no listing of tickets is displayed. The status view > works fine and I have the new options for the types of view within status > view. > > I did some investigating and found in the logs that the system was trying > to load a template file called AgentTicketQueueTicketView.dtl but as part of > the upgrade, this file was deleted. > > I understand that this file was removed between the 2.3 and 2.4 releases of > OTRS and shouldn't exist. > > When I replaced the file (AgentTicketQueueTicketView.dtl) from the rpmsave > version, I do get a listing of tickets in QueueView but i'm sure its not the > correct fix for this problem. Bulk actions (important for me) can't work > with this old template. > > Has anybody else seen a behaviour like this? Any assistance would be > greatly appreciated! > > Thanks for yer help! > > Patrick. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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