Hi Michiel, Thank you very much for your help! :)
The problem turned out to be that I was still using an old version of AgentTicketQueue.pm (i think) The following is an ls -al for AgentTicketQueue* files... (in /opt/otrs/Kernel/Modules) ls -al AgentTicketQueue* -rw-rw-r-- 1 otrs apache 37250 Jan 20 2009 AgentTicketQueue.pm -rw-rw-r-- 1 otrs apache 15737 Jul 28 18:55 AgentTicketQueue.pm.custom_backup Running the following command fixed the problem for me and now, queueview seems fully functional. cp AgentTicketQueue.pm.custom_backup AgentTicketQueue.pm Incase this helps, when I initially installed OTRS 2.3, I used yum install otrs on a Centos box. I then upgraded to ITSM according to the manual. To upgrade to OTRS 2.4, I downloaded the RPM and installed manually with rpm -Uvh xxxx. I am fully up and running now... Thanks for the great product! Regards, Patrick. On Wed, Jul 29, 2009 at 1:11 PM, Michiel Beijen <[email protected]>wrote: > Hi Patrick, > > See: http://bugs.otrs.org/show_bug.cgi?id=4068 which sounds very similar > to your issue... > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Wed, Jul 29, 2009 at 00:01, Patrick Lynch <[email protected]>wrote: > >> Hi, >> >> I performed an upgrade today from OTRS 2.3 with ITSM 1.2 to OTRS 2.4 with >> ITSM 1.3 using the Upgrade guide. >> >> Following the upgrade, I can no longer see any tickets displayed under the >> QueueView. I can see the correct queue titles and ticket counts but if I >> click into the queues, no listing of tickets is displayed. The status view >> works fine and I have the new options for the types of view within status >> view. >> >> I did some investigating and found in the logs that the system was trying >> to load a template file called AgentTicketQueueTicketView.dtl but as part of >> the upgrade, this file was deleted. >> >> I understand that this file was removed between the 2.3 and 2.4 releases >> of OTRS and shouldn't exist. >> >> When I replaced the file (AgentTicketQueueTicketView.dtl) from the rpmsave >> version, I do get a listing of tickets in QueueView but i'm sure its not the >> correct fix for this problem. Bulk actions (important for me) can't work >> with this old template. >> >> Has anybody else seen a behaviour like this? Any assistance would be >> greatly appreciated! >> >> Thanks for yer help! >> >> Patrick. >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
