Hi Alan, I'm using OTRS 2.4.2. If you can give me a run down on what to configure in event based notifications I would appreciate that.
David On Thu, Aug 13, 2009 at 2:31 PM, Alan McKay <[email protected]> wrote: > > Does anyone know how to set OTRS so that notifications are automatically > > sent to a customer when his/her ticket has been closed? I thought this > would > > be done automatically when a ticket is closed and note-external is > selected > > or likewise, but alas it doesn't. > > What version? This is easy in 2.4 using event based notification. I > can tell you how to do that. > > > -- > “Don't eat anything you've ever seen advertised on TV” > - Michael Pollan, author of "In Defense of Food" > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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