Hi Alan, That worked a treat, thank you
David On Thu, Aug 13, 2009 at 2:54 PM, Alan McKay <[email protected]> wrote: > > I'm using OTRS 2.4.2. If you can give me a run down on what to configure > in > > event based notifications I would appreciate that. > > Dirt easy. This assumes you have email working already. > > Go into Admin, Notification (Event) and then create a rule like this : > > Name : give it a name you like > Recipient: Customer > Event:TicketStatusUpdate > State: select both of the "closed" states > Queue: select your queue. May not need this if you want it to be > global for all queues, I dunno > Then at the bottom you input your Subject and Text for your email. > > Back at the main screen of event based notification you can see some > of the things you can include in the subject and text body. Note that > ticket number seems to be automatically included in the subject. > > e.g. Here is what I have in Text, which includes what the agent put > into the box when they closed the ticket > > Greetings, > > Your ticket has been closed. If the issue has not be resolved to your > satisfaction, please feel free to re-open it. > > Our support team says : > <OTRS_AGENT_SUBJECT> > <OTRS_AGENT_BODY> > > > -- > “Don't eat anything you've ever seen advertised on TV” > - Michael Pollan, author of "In Defense of Food" > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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