thanks for the suggestion, if I do that then depending on the other filters I set I may have emails match multiple filters and end up in different places. I was under the impression that the purpose of the email addresses settings was to allow you to dispatch emails based on other pseudo addresses on the local system other than o...@domain to a specific queue.
________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Marco Vannini Sent: 2009, August, 13 10:33 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] 2.3.4 RHEL5 mail routing to Raw Hi, you should create a "postmaster filter" matching all of the email addresses and setting X-OTRS-Queue or create the same with the Generic Agent (specifing a cron time) depending on the setting of the "Postmaster Mail Account" (Dispatching by selected queue [defaulted with raw] or by TO:) On Thu, Aug 13, 2009 at 4:17 PM, Partington, Eric <[email protected]> wrote: Hello list :) I was wondering if there were any suggestions out there as to why mail incoming mail is not routed to the designated queue's. I have set my /etc/mail/virtusertable to @mail domain otrs So I get all mail that is destined for my system After sendmail accepts the mail and sends it to otrs is where I think the problem occurs. I have a number of queues set up A A.1 A.2 B C C.1 C.2 Raw Postmaster I have three email addresses defined: a...@domain -> queue A b...@domain -> queue B o...@domain -> queue C When I connect with telnet to the server and send an email to o...@domain the email is not routed to queue C but to the Raw queue. If I send to any of the other queues then they are also sent to the Raw queue. I have checked that the email address is valid, the queue is vcalid. There are no errors in the logs. It appears that the parsing and moving isnt working. There are no generic agent jobs or filters present on the system. Any ideas ? This system was just migrated from 2.2.6 to 2.3.4 FYI. Eric Partington | Security Monitoring and Compliance | Royal Bank of Canada |T: 416-348-4429 _______________________________________________________________________ This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. Ce courrier électronique est confidentiel et protégé. L'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre que le (les) destinataire(s) désigné(s) est interdite. Si vous recevez ce courrier électronique par erreur, veuillez m'en aviser immédiatement, par retour de courrier électronique ou par un autre moyen. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ _______________________________________________________________________ This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. Ce courrier électronique est confidentiel et protégé. L'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre que le (les) destinataire(s) désigné(s) est interdite. Si vous recevez ce courrier électronique par erreur, veuillez m'en aviser immédiatement, par retour de courrier électronique ou par un autre moyen.
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