Alan, I must be missing this....I don't see a Notify field at all. Where are you seeing this? I am using 2.4.2 and ITSM.
~Tim -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Alan McKay Sent: Saturday, August 15, 2009 1:07 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Notification Under the new event-based notifications in 2.4 there is a "notify" field where you can enter an email address. So you might be able to do this if you set up a queue specific to that company, and created a notification rule with the manager's email address in there. Just guessing though as I've never done anything like that. -- "Don't eat anything you've ever seen advertised on TV" - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
