Hi
I am trying to write (command line) a GenericAgent to automatically
close tickets that are in a 'complete' folder once they have been in
that folder for 1 week.
but I cannot find the keyword for TimeSinceLastAction or TimeSinceMoved
or something like that
the tickets can be over 18 days old and still active in other queues. I
can only calculate time from when they were moved into the 'complete'
queue. and at this point after 7 days
tickets would be locked and unlocked states.
does anyone know the keyword I need
or even a list of the keywords available, i havnt been able to find a
definitive list
thanks
steven
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
