thanks, that would work as solution. the only issue I have is trying to find the pending time settings. I want to sent the pending autoclose+ to 7 days. then when I run the cron daily, it'll close all the 7 day old tickets.
but I cannot find anywhere the settings to configure any times thanks --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
